Returns Policy

We work very hard and make every effort to ensure you are 100% happy with your purchase and that your order reaches you in a perfect condition.  However not every delivery goes smooth and your order can arrive damage mainly due to courier handling.  In the unlikely event you are not satisfied or happy with your item and wish to return your order please follow our return policy:

We accept returns within 30 days of receipt of the item.  Please contact us within 14 days of receiving your order (except for damage items and missing parts when you must contact us within 2 Days/48 hours) for an RMA number, return address and instructions.

Damage goods

If your item arrives damage or the box appears to be damage do not refuse delivery, sign for it as damage.  If the item is returned to us as undelivered we will not refund the postage cost.

If your item arrives damage please contact us with photographs of the damage and we will send you a replacement plus collect the damage item.  There will be no extra charge for this providing the following conditions are met:

  1. The damage item must be reported to us within 48 hours of receiving the item.  Please check for damages at the point of delivery, after you receive the item open the box and check the item for damages and missing parts even if it's a gift for someone.
  2. When accepting delivery of the item, if the box appears to be damage and you do not have available time to fully examine the item please sign for it as damage. If you do not sign for it as damage the courier will log it as delivered in good condition, therefore any subsequent claims for damages will be invalid.
  3. Photographic evidence clearly showing the damages must be provided to us before we can proceed with an exchange or refund


Items sent in error

In the unlikely event a different item is sent to you other than the item you ordered, then the correct item will be sent to you or a full refund will be issued upon receipt of the wrongly sent item.rder, this processing time is for us to check the returned order and ensure all is OK as to our return policy.

 

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