Cancel & Refund Policy

Cancel

If you wish to cancel an order contact us via CONTACT US or email sales@howals.co.uk

An order can be canceled before it has been added to our dispatch system, you will be issued a full refund.

We operate an auotmated dispatch system to ensure prompt dispatch and delivery of your order, if your order has been added to our dispatch system we will be unable to cancel your order.  To ensure prompt dispatch of your order, there is a small window between receiving your order and adding it to our dispatch system.

If it's too late to cancel your order, you can return it for a full refund within 30 days of receiving the order.

 

Refunds

All orders that we cancel will be refunded the same day the order is cancelled, a full refund will be issued.

Orders that where delivered and returned to us for any reason will be refunded within 7 days of us receiving the returned order, this processing time is for us to check the returned order and ensure all is OK as to our return policy.

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